Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sulman16525@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sulman16525@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sulman16525@gmail.com.

At SULMAN BOTTLE & CAPSULE, customer satisfaction is our priority. We carefully inspect every order before dispatch to ensure you receive quality packaging products.

7-Day Return Policy

If you receive a damaged, defective, or incorrect item, you may request a return or replacement within 7 days of receiving your order.

To qualify for a return:

  • Product must be unused and in its original condition.
  • Original packaging must be intact.
  • Proof of purchase or order number is required.
  • Clear photos or videos of the issue must be provided.

Eligible for Return or Replacement

We gladly assist if you receive:

✅ Wrong product

✅ Damaged during delivery

✅ Manufacturing defect

✅ Missing item from your order

After verification, we will provide a replacement or refund according to the situation.

Items Not Eligible for Return

For hygiene, customization, and wholesale reasons, the following items cannot be returned:

  • Products damaged after delivery.
  • Used products.
  • Customized or logo-printed packaging.
  • Products ordered in the wrong size or specification by the customer.
  • Clearance or sale items (unless damaged).

Bulk & Wholesale Orders

For wholesale purchases, customers are requested to inspect goods immediately after delivery.

Any shortage, damage, or issue must be reported within 48 hours of receiving the shipment.

Refund Process

Once your return is approved:

  • Refunds are processed within 3–7 business days.
  • Refunds are issued through the original payment method whenever possible.
  • Shipping charges are non-refundable unless the mistake was made by our team.

Exchange Policy

If you received the wrong product or a defective item, we will happily arrange a replacement at no additional cost after verification.

Order Cancellation

Orders can only be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and will follow our standard return policy.

Need Assistance?

If you have any questions regarding your order, our packaging specialists are happy to help.

SULMAN BOTTLE & CAPSULE

📞 +92 334 9878841

💬 WhatsApp Support Available

We usually respond within a few minutes during business hours.